Improving case findability Improve the findability of cases in your application to help case workers resolve cases more quickly. Use the following techniques to improve case findability: Changing the icon of a case Use a unique icon for each type of case in your application to help users identify cases more quickly. Changing the format of case IDs Change the format of case IDs to help case workers distinguish instances of one case type from instances of another case type. Including indexed data during case search Enable search for a case type to ensure that users can find cases based on any text, partial or full, that matches indexed case data. Enabling search by third-party search engines Enable canonical URL generation for a case type to make cases searchable by third-party search engines.