Define the conditions that cause a case to skip a stage to ensure that cases move to
the next stage in the sequence when the current stage is not relevant.
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In the Explorer panel of Dev Studio, click Case types, and then click the
case type that you want to open.
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On the Workflow tab, click Life cycle if
Optional actions is selected.
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Click a stage name.
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Open the Validation tab.
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From the Skip stage list, select whether and how to skip a
stage.
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Never.
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When rule – Use a when condition to skip the stage when the
condition evaluates to true.
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Expression – Use an expression that skips the stage when the
expression evaluates to true. You can negate a when condition in an expression,
instead of creating a new when condition that is the negation of an existing when
condition.
Note: This field is not supported by the last stage in the sequence.
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Do one of the following actions in the field below the Skip
stage list:
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To use a when condition, select the name of a when condition.
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To build an expression, click the Gear icon next
to the field, write an expression in the Expression Builder, and click
Submit. You can define the negation of a when
condition by using the syntax !<Name of when
condition> in the Expression Builder.
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Click Save.
At run time, your application evaluates the when condition or expression before the case enters the stage. If a true value
is returned, the processes in the stage are skipped and the case moves to the next stage in
the sequence.